Return and Refund Policy
We want you to be satisfied with your order. If an item does not meet your expectations, the details of our returns, refunds, and exchanges are provided below.
Key Information
- Return period: 30 days from the delivery date
- Return costs: Covered by the customer
- Restocking fee: None
- Refund processing time: Within 7 days after receiving and inspecting the returned item(s)
- Exchanges: Items must be unused, unwashed, returned in their original packaging and complete with all original tags attached.
- This policy operates in accordance with our Terms of Service
How to Return an Item
Return Window
You can return your order within 30 days from the date it was delivered. Requests made after this period cannot be accepted.
Get Started
To start the process, contact us at info@kateandwendy.com. Our team will provide step-by-step guidance for your return.
Return Requirements
Before sending your item(s) back, please ensure they are:
- Unused and unwashed
- In their original packaging
- Complete with all original tags attached
We recommend using a reliable courier service with tracking to ensure safe delivery. Please note, return shipping costs are the responsibility of the customer.
Cancellations & Damaged or Incorrect Items
Cancellations
If you would like to cancel your order, email us at info@kateandwendy.com as soon as possible. Orders that have already been dispatched cannot be cancelled.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, contact us immediately at info@kateandwendy.com with clear photos of the issue. Once reviewed and confirmed, we will arrange for the correct item or a replacement to be sent to you.
Refunds, Restocking Fee & Exchanges
Refunds
Once your returned item(s) have been received and inspected, we will issue a refund to your original payment method. Please allow up to 7 days for the funds to appear.
Restocking Fee
We do not request any restocking fees.
Exchanges
To qualify for an exchange, items must be unused, unwashed, returned in their original packaging and complete with all original tags attached. If you would like to exchange an item, please contact us at
info@kateandwendy.com with the details of your request. Our team will provide you with step-by-step instructions for completing the exchange. Once your email has been received, we will guide you through the process and arrange the exchange accordingly.
If you have any questions or need assistance, our team is ready to help. Please reach out using the contact details provided below.
Customer Service Hours:
Monday to Friday: 09:00–17:00 GMT
Store Name: Kate and Wendy
Business Address: 107-198 Green Park Ave Charleston, SC 29414, USA
Email: info@kateandwendy.com